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Ive got 2 years experience in customer service skills and Ive got interview at world duty free at heathrow .th |
Ive got 2 years experience in customer service skills and Ive got interview at world duty free at heathrow .they might ask me to demostrate my previous skills, knowledge and behavior .please give the correct answer for this question.please If they ask you to demonstrate your skills you are best explaining how you have helped out your fellow workers, followed procedures set out for you and how you have dealt with difficult customers. If you can illustrate an example that will help - such as Mr X came in and was shouting and swearing...and explain how you helped him not only calm down but helped him leave a happy customer by following company procedures and referring to a supervisor when necessary for advice. This will show your interviewer that you are professional, understand procedure and most importantly can demonstrate a high level of customer care. |
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